Polyswarm

Help

The game

How do I play?

Put your finger anywhere on the screen and drag to move: your weapons fire by themselves. Pick up the experience enemies leave behind, and at each new level choose a card: a new weapon or an upgrade. Stay alive as long as you can.

What modes are there?

Quick Run lasts 5 minutes, Long Run 20 minutes with bosses, and Endless goes on while you survive; its best result goes to the leaderboard. Once you own enough of the Upgrades tree, Hard mode opens: tougher enemies and more Gold. Its toggle on the home screen shows how much you still need.

How does the skill tree work?

Spend the Gold from your runs on nodes in Upgrades: they work in every run after that. You can refund any node for free and get its Gold back (the nodes past it first). “Refund all” resets the whole tree for one video.

Will I keep my progress if I reinstall the game or change phones?

No. Progress is stored only on the device: there is no account and no cloud save. If you delete the game, your progress is gone, and the game cannot move it to another phone. Your scores and achievements in Game Center or Google Play Games stay there.

Which languages can I play in?

20 languages. The game picks your device’s language; you can change it in Settings → Language.

Can I play in landscape?

Yes. Settings → Rotation: Auto, Portrait or Landscape.

Do I need the internet?

No, the game plays offline. You need the internet only for videos, the leaderboard and achievements.

Videos

Why are there videos?

The game is free, and videos help keep it going. Every video is rewarded and only when you choose it: extra Gold after a run, a revive (once per run, once you own the whole skill tree) and “Refund all” in the skill tree. There are no banners and no ads that interrupt play.

“No video right now”. What does it mean?

The ad network has nothing to show at the moment, or the video did not load. Try again later: you lose nothing. In the EEA, the UK and Switzerland it also happens when your answer in the consent form does not allow ads; you can change it in Settings → More → Privacy.

“No internet”. What do I do?

Videos need the internet. Turn on Wi-Fi or mobile data and tap the button again. The game itself works offline.

I watched a video but got no reward

A reward is given only if the video plays to the end: if you close it early, there is no reward, and you can tap the button again. If the video played to the end and the reward did not come, write to us: Settings → More → Support → Report a problem.

How do I change my ad consent?

In the EEA, the UK and Switzerland: Settings → More → Privacy opens Google’s consent form again. In other countries there is no such row. You can also turn off ad personalisation in the system: on iPhone by not allowing tracking (see the next question), on Android in the device settings, Google → Ads.

How do I turn off tracking on iPhone?

iOS Settings → Privacy & Security → Tracking → turn off Polyswarm. Videos keep working, with non-personalised ads.

Privacy

What data does the game collect?

There is no account, and your progress stays on your device. The game sends Google run statistics (Google Analytics) and crash reports (Crashlytics) without your name or email, and videos are shown by Google AdMob. The details are in the Privacy Policy.

How do I turn off analytics?

Settings → More → Analytics → Off. In the EEA, the UK and Switzerland analytics runs only with your consent anyway, and you can change your answer in Settings → More → Privacy.

How do I delete my data?

Delete the game: everything it stored on the device goes with it, your progress included. Analytics data and crash reports have no name or email and are deleted on their own within 14 months and 90 days. To have them deleted sooner, turn analytics off in Settings → More → Analytics and write to [email protected].

Is the game for children?

The game is for players aged 13 and over and is not directed at younger children. If you are a parent and believe we received your child’s data, write to [email protected] and we will delete what we can.

How do I contact you?

In the game: Settings → More → Support → Report a problem opens an email with the game version and system already filled in. Or write to [email protected].

Didn’t find an answer?

Write to us — we’ll reply by email: [email protected]